1. Purpose and scope of information collection
Jollibee Vietnam Co., Ltd (hereinafter referred to as “Jollibee Vietnam”) respect the confidential information of individuals/customers when accessing the Jollibee.com website .vn of Jollibee Vietnam to order. This policy includes but is not limited to personal information that Jollibee Vietnam holds and presents presented in the manner that Jollibee Vietnam wants to use, manage and protect customers' personal information when Customers order at Jollibee Vietnam's website.
Jollibee Vietnam may collect personal information from customers including full name, address, land phone number, and mobile phone number. and other information if the customer agrees to provide us with this information without breaking the law. When the customer uses the online ordering system, the customer needs to answer additional information requested. This information makes it easier and faster to deliver products to the requested address of the customer. The online ordering system will also store information about customer orders to help customers remember and more convenient to re-ordering the next order.
Customers will be personally responsible for the security and storage of all service use activities under the link to access the Jollibee.com.vn website. At the same time, the customer is responsible for promptly informing Jollibee Vietnam of the unauthorized use, abuse, breach of security, and keeping the name of a third party so that Jollibee Vietnam can take appropriate measures. accordance with the provisions of the law.
2. Scope and usage of customer information
Jollibee Vietnam may use personal information provided by customers and process this information to provide goods and services to customers. Normally, Jollibee Vietnam will use personal information for the following purposes:
- Introducing and providing fast food portions, the latest promotions to customers, or information about products of Jollibee Vietnam that Jollibee Vietnam considers beneficial to customers.
- Confirm customer orders.
- Determine the number of customers ordering through the Jollibee Vietnam website.
- Notify customers of changes on Jollibee Vietnam's application.
- Do not use customers' personal information other than for confirmation and contact purposes related to transactions at Jollibee Vietnam
3. Other general policies
3.1. Information Sharing
Jollibee Vietnam will not provide any customer's personal information to an unrelated third party so that the third party can use this information to market directly to customers. Jollibee Vietnam may use related companies to operate and maintain the ordering application on the website or for other business-related purposes, and these companies will receive information from customers to fulfill the above requirements. In addition, Jollibee Vietnam may share customers' personal information in the cases prescribed by law.
Personal information that customers have registered on Jollibee Vietnam's website may be shared with third parties in the following cases:
- If the competent state agency requests to share this personal information for investigation purposes or other requirements as prescribed by law.
3.2. Customer information retention period Customer's
Personal data will be stored until a cancellation request from the customer. Remaining in all cases, the personal information of customers will be kept confidential on the server of Jollibee Vietnam.
Customers have the right to self-check, update, correct or cancel their personal information by asking Jollibee Vietnam to do this.
3.3. Address of the unit that collects and manages personal information
- Jollibee Vietnam Co., Ltd.
- Tax code: 0303883266
- Address: 5th Floor, SCIC Building, No. 16, Truong Dinh Street, Vo Thi Sau Ward, District 3, Ho Chi Minh City, Vietnam
- Phone: 028-3930-9168
Customers have the right to submit complaints to the application management board of Jollibee Vietnam. Upon receiving this feedback, Jollibee Vietnam will re-confirm the information. In the event that the customer's feedback is correct, depending on the extent, Jollibee Vietnam will take timely handling measures.
3.4. Commitment to the confidentiality of customers'
Personal information on Jollibee Vietnam is absolutely confidential by Jollibee Vietnam in accordance with Jollibee Vietnam's personal information protection policy. The collection and use of information of each customer are done only with the consent of that customer unless otherwise provided for by law.
Do not use, do not transfer, provide or disclose to any third party about the customer's personal information, except for the cases specified in Article 3.1 above.
In the event that the information server is hacked by a hacker leading to the loss of customer personal data, Jollibee Vietnam will be responsible for notifying the incident to the investigating authorities for timely handling and notifying the customer. customers know.
Absolutely confidential all information of customers' online orders including invoice information, accounting, and digitized vouchers on Jollibee Vietnam.
Jollibee Vietnam requires individuals when registering/purchasing as customers, must provide all relevant personal information such as Full name, contact address, email, phone... and take responsibility and legality of the above information. Jollibee Vietnam will not be responsible for them and will not resolve any complaints related to the interests of that customer. If it considers all the personal information of that customer provided during the initial registration to be incorrect.